The bank has been forming a number of ‘Agile’ teams to explore, validate and evolve new product and service ideas. From carbon credit marketplace, dynamic money transfers and everything in between.

I was leading a team of designers that was dispersed across the projects. Hands on involved in the projects, I was helping them adopt methodical approach, unlock resources for the next phase. Inspiring team to experiment with different approaches. Challenging for personal growth and all together evolving the practice of innovation.

While company has sold millions of units of their first smart coffee machine, users were not connecting it to the internet. For the second iteration we helped Philips to uncover features that would create real value to users and up-skill their team to adopt a more user centric approach.

The project consisted of tailored ideation sessions to involve 40 people. From hardware engineers to baristas. Data heavy research, scraping online reviews across the web. Quantitative surveys to narrow down user preferences and hundreds of prototypes to balance out the experience.

Connecting employee self-service touch-points into cohesive digital service. From viewing payslips, booking travel, filing expenses and conveniently approving them. All the way to onboarding new employees, handing out hardware and more.

Mapping out large eco-system of processes. Uniting stakeholder visions across different departments and harmonising operations. Finding interface patterns that could apply across processes, incorporate numerous 3rd party tools, provide different access levels, all the way to consistent content management.

Besides leading designers on the project I had a chance to integrate design resources across broader organisation e.g. someone to help them with their design system.

The bank was transitioning to the cloud and with all technical architecture changing, I had an opportunity to help rethink CX and all digital touch-points, define a new roadmap and establish design principles.

Workshops with on the ground branch managers to collect insights. Co-design sessions to generate a million and one idea. Intense testing not to necessarily find the right ideas but map the needs, segment users and highlight design principles that can be broadly applicable across the scope of digital products in a market with 11 national languages.

The company is producing numerous hardware solutions for office buildings. From light bulbs to elevators. The project was to unite this hardware into a smart office ecosystem and maximise its usability.

The first horizon was to create a calendar application to act as a control hub for the smart office. Heavy on behavioural studies breaking down the anatomy of a meeting and other types of communications in the office. Rapid prototyping to balance out a design of a new interface for scheduling meetings combined with smart hardware features that would actually increase productivity and not add to digital clutter.

Number one beauty product retailer in Europe wanted to get into online conversation between beauty professionals and customers. And here was my chance to design online marketplace to book beauty appointments.

Direct and Indirect competitor mapping and analysis. Basics of online marketplace, existing user behaviour and expectations when it comes to it. Breaking down the anatomy of a beauty appointment. Playing with animations, haptics and more to design a delightful interaction.

To find a chatty or silent hairdresser may be more important than you think.

Very few people were joining the gym online. I had a chance to help define new online and on-location digital experience that would change that. Reduce acquisition costs and even increase in person conversion.

Intense workshops with the most successful sales people to map out their sales process and tactics. Lots of rapid prototyping and testing in with real customers in actual gyms to find a way to translate it to digital medium. Involving fitness professionals to elevate the experience to a whole new level.

As it turns out, fitness is sensitive subject and people are more likely to open up to a computer as opposed to a real human.

With online-only banks entering the market, it was the time to reimagine a bank branch for a bank with large physical presence. This was another great chance to use a technique like ‘two diamonds’ to find prevalent problem and then design a solution that fits. We’ve ended up defining the vision of a ‘Financial Wellness Clinic’. Prototyped accompanying digital products and services and the way they are used online and in branch.

Behavioural research to define what financial wellness means. Sessions to align user needs with business goals of the bank. Ideation sessions with strong focus on viability and feasibility.

To my surprise, people on top of their finances are more financially frustrated than those who are disorganised.